Online customer service software – the No.1 reason why ours is better
Online customer service software alone wont give you a complete picture of an individual customer or an in depth view of your sales funnel. Our low cost web based ERP, small business management software‘s powerful CRM features are seamlessly integrated into one system that lets you and your team see any aspect of the entire picture from Lead to Cash. Our online customer service software has three key features:
E-mail contact management
- record, store, recall and track the detailed information your team capture from every customer interaction.
- track outbound and inbound (coming Autumn 2010) e-mail conversations
Customer Access Portal
Allow your Customers to…
- Review Sales Estimates you prepared for them
- Accept, approve Sales Estimates
- Look up the status of their Sales Orders
- Review their Sales Invoices
- Pay their Sales Invoices
- Look up and select products and services and place orders (Coming Autumn 2010)
- View customer specific prices lists (Coming Autumn 2010)
Customer Support Tickets (coming Winter 2010)
Allow your Customers to…
- submit and review requests and questions through the secure Customer Access Portal
- let you and your team respond to and track requests
And help you to…
- keep complete and accurate records of customer interactions
- improve your customer relationship management
- increase responsiveness and increase customer satisfaction.
Using our web based ERP small business management software you and your sales teams can service and sell to your customers from any location.
