Create a Customer and capture a Sales Order
Good to know...
Below we’ve included some key points we hope will help you quickly understand and master this workflow. For more detailed information, at the foot of this page there are links to articles in the Help Portal. If you can’t find the answer, or your stuck then please email email@example.com.
Using Multi-Currency? Make sure you set the right currency on the Customer master. You can’t change the currency on a Customer after you’ve saved the record.
Main Contact: make sure you set, address, and email. This will be the default billing and shipping address. If you want to add alternative addresses, then save the record and use ‘Actions’ Add new billing/shipping address.
Sales Order: Configure behavior
The Sales Order can be configured so as ALL Sales Orders you create conform to a specific behavior. See (Using Sales Orders). This affects:
- Stock Allocation
- Kits – partial shipment, partial allocation
- Dropship cost inheritance
- Exchange rate inheritance
- Approval defaults
Sales Order: Who are you sending it to?
You can add new Contacts on the Customer master using the Action ‘New Contact’. When you create a Sales Order, it will inherit the default Contact. You can set the default contact on the Contact record. You can change the Contact on the Sales Order by searching from the Contact field.
Sales Order: Apply Discounts. You have three options:
Discount columns: This is an ‘inline’ discount on a specific line item. You can enter the discount amount as a percentage or a number e.g. 10% or 10. In both cases, you can use decimal places e.g. 10.33% or 10.33. The system will deduct the discount as a percentage of the Unit Price, or subtract the number from the Unit Price. The calculated discount will not be posted to a ‘discount’ account in the general ledger.
Discount Item: You can create ‘Discount Items’ in Products/Services>Items. The Discount Item can be preset to a percentage. When you set up an Item you can specify to which general ledger account the discount is posted. You can then add the Discount Item beneath the line Item to which you want to apply the discount. If you need to Discount a group of preceding Items, add a Sub-Total. You can ‘Find’ and ‘Apply’ a Sub-Total Item in the same way you would add a line item.
Price List: You can create and apply a Price List on a Sales Order. The Price List automatically calculates the Discount on every line item you add to the Sales Order. The resulting discount does not post to the general ledger.
Sales Order: View Margin Plugin
Depending upon how you motivate and measure your sales team we can provide a plugin to display gross margin based upon the difference between Unit Cost and Unit Price. Because the plugin is adaptable, we can vary the basis of the calculation to suit your requirements. Please email us: firstname.lastname@example.org if you would like to try the plugin or have specific requirements.
Sales Order: Control what columns are displayed on the line item table
Sales Order: Print template (PDF)
Sales Order: Email template
Sales Order: Sending a Sales Order by Email
Because you can connect your business email accounts to our cloud ERP, you can send, exchange, and track emails from the Sales Order document screen, and from the respective Customer master.