Affordable Inventory and Order Management Software, which includes a B2B self-service portal with order capture management.
Talk to an expert about streamlined order and inventory management for wholesalers, drop shippers and ecommerce.
Book a no obligation demo, trial, and quote TODAY.
Working with Customer Refunds
When to Refund a Cash Sale
A Customer Refund document is directly related to a sales activity.
If a customer returns an Item, the Customer Refund document records the following:
- The return of the Item(s).
- The corresponding amount paid back to the customer.
- The method used to pay (Cash, Check, Card etc).
- The source account you paid the money from.
If the above is related to a Cash sale, the cash sale document would be used to create the Sales Refund document.
When to Refund a Credit
This is when you wish to convert an outstanding Customer Credit note or credit balance to cash. Examples can include: when either the Customer has overpaid you or a previous credit has been applied to a Customer’s account and they wish to receive that credit as cash.
How to create a new Customer Refund
A Customer Refund can be created directly from a Cash Sale or a Customer Credit Note. See Creating related Documents.
Also Read About
Configuring Transactional Documents
Entering Billing/Shipping addresses
Creating related Documents
Entering Payment Details
Working with Payments from Customers (Money In)
Working with Emails
Transaction Audit Trail
Working with Sales Opportunities
Working with Jobs
Working with Memos
Working with Classifications