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The Payment Processor Log

With every payment made using a Payment Processor, information is returned about the payment.

If a payment failed you can investigate the reason, or find the unique transaction identifier assigned by the processor.

The system records the information for each payment transaction in the Payment Processor Log (see below).

Viewing the Payment Processor Log

Viewing the Payment Processor Log

The Processor Log can be accessed from:

  • The list of Payment Processors on the Explorer (Setup->Payment Processors)
  • A specific Payment Processor e.g. Authorize.net.
  • The actual Customer Payment or Cash Sale Document (click on ‘Show Processor Log‘ in the ‘Actions‘ drop-down menu).

Also Read About


Processing Payments using IPN
Processing Credit Card Payments
Working with Payments from Customers (Money In)
Working with Cash Sales
Supported Payment Processors
The Customer Portal