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The Payment Processor Log
With every payment made using a Payment Processor, information is returned about the payment.
If a payment failed you can investigate the reason, or find the unique transaction identifier assigned by the processor.
The system records the information for each payment transaction in the Payment Processor Log (see below).
The Processor Log can be accessed from:
- The list of Payment Processors on the Explorer (Setup->Payment Processors)
- A specific Payment Processor e.g. Authorize.net.
- The actual Customer Payment or Cash Sale Document (click on ‘Show Processor Log‘ in the ‘Actions‘ drop-down menu).