RMAs (Return Merchandise Authorization) are used to record and track the actions and outcome in the process of returning a product:
- to receive a refund,
- replacement, or
- repair during the product’s warranty period.
The RMA tab in the WMS console enables you:
- to view and track RMAs,
- receive products that are returned via RMAs,
- view details on the received Stock Items.
Working with RMA
RMA: Screen Overview
|Click on the cog icon to toggle column visibility in respective panes.|
|Lists all the RMAs(Open, Fulfilled and Void status). The following details are displayed in the pane:
|Find||Opens a popup window Find RMAs. You can use a search string or Status field to search for RMAs.|
|Open RMAs||List all RMAs with Open status.|
|Select (row | RMA)||List all Line Items in the RMA in the RMA Items pane.|
RMA Items pane
|Lists all Line Items in the selected RMA(RMAs pane).
The following fields are displayed:
Receives the returned items in the warehouse.
Using the pop up window Receive Stock,
Stock Received on RMA pane
|This pane is used to display all Items in the RMA that are received by the warehouse. The following details are displayed:
|Print Labels||Print Label(s) for the selected received Item(s).|
|View||Displays all the details of the selected Item in a pop up window.|
|Delete||Undo Receive action on the selected Item(s). The deleted Item(s) become available for Receive in the RMA Items pane.|