Honest, simple, transparent pricing

If we’re going to be your long term partner, why wouldn’t we tell you upfront how much it costs for us to help you become a digital wholesaler and consistently improve your performance and profitability?

Software with no limits

There are no limits on the use of ALL of our software.

Regardless of the number of users, transactions, warehouses, ecommerce or EDI channels, storage, and even systems there are no incremental or hidden charges.

You pay a fixed percentage ‘throughput fee’ in arrears (see below), and a low fixed monthly ‘system’ fee for us to look after your system’s data and performance.

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No support and upgrade fees

There are no fees for support or upgrades.

What our system does for you is mission-critical. Your business will stop or not run very well without it. So it follows we have a duty of care to look after it and its users well.

Unlike other vendors, we actually make it our business to get to know you, your users, and what they and your business do.

So when there is a problem we can act swiftly without the frustration you’ve probably felt when you know your situation is not being understood.

Pay when you’ve earned for the value you’ve had

Our system helps you efficiently manage and track the entire process of making a profit from capturing, fulfilling, and getting paid for your orders.

In return, you pay us a ‘Throughput fee’, a fixed percentage of 0.3% of your revenue income for the previous month or quarter.

The Throughput fee is charged monthly or quarterly in arrears.

0.3% of revenue, fixed for 3 years.

A low fixed monthly fee for secure, resilient, elastic hosting and vigilant care

Because what our system does for you is mission-critical we use robust security strategies and tools to consistently protect and back up your data.

Our entire hosting infrastructure can quickly failover to a mirror to make sure whatever the problem you’re quickly back online and working.

To ensure the best possible performance and responsiveness our server infrastructure can automatically elasticate when more compute power or storage is required.

The System fee is charged monthly in advance or quarterly in advance.

Monthly revenue vs monthly System Fee

How quickly can you implement?

In November 2020, amidst the Covid crisis, we worked with a $50M annual revenue business, with around 300 orders per day. At the busiest time of their year, with their sales volumes up 400% , we successfully implemented two systems with 23 customizations in two locations in just under 45 days.

Setup | Implementation fee?

You can do it yourself. Actual configuration and setup of your order management software can be reasonably straightforward.

The Help Portal contains a setup roadmap supported by content consisting of video and articles. Our support team is here to answer your questions. 

There is no specific setup fee. This depends upon your business model, complexity and size of your project. If we both agree there you need some assistance from a consultant we, or one of our partners can provide you with a quotation. 

Based upon our experience to date, for businesses up to $10M turnover, as a rule of thumb you should budget $10K of professional services, i.e. if you are $30M annual revenue, then fees can be up to $30K including customization (or considerably less or even nothing at all if you self implement).

These figures are approximated and can vary based upon the complexity of your business model. However we’ve found most wholesaler / distribution projects are a similar ‘shape’ and regularly fit inside the above approximated costs. 

Support is included (and you can talk to us)

You have access 24/7 to our Help Portal, and you can send support tickets at anytime. You can make appointments to talk with our support team by mutual agreement. 

Our normal support hours are 08:00 London UK time to 17:00 USA, Eastern time. If you need a response or a support window outside these hours then please talk to us. We can arrange ‘additional cover’ or an appropriate SLA in return for a fair fee.   

Support does not include consultancy, for example requirements capture or tasks related to software development, data migration and doing setup for you. We can happily provide these services by prior arrangement. 

No Training fees

Our platform is intuitive and the learning curve is gentle.

The Help Portal has lots of videos, ‘how to use’ and ‘reference’ articles. There are articles on getting started, implementation and setup. We are continually updating and adding to this content.

We know the majority of new users quickly master what they need to know from the Help Portal.

Realistically speaking, there will always be questions that cannot be addressed at the time in the Help Portal. Our support teams are here to help, and can provide short one on one sessions.

However if required we can create training videos or deliver training in person that’s specific to your working practices. Based upon the effort required we’d asked you for a fair fee.

Sandbox systems?

Included in our pricing are two fully functional order management system sandboxes for you and your teams to safely explore and try out the functionality. These sandboxes can be ‘bare’ systems with minimal data, or a copy of of your ‘live system’. 

Named account manager

Included in our pricing is the assignment of a key individual in our team who will be your main point of contact. Account managers work for our customer services team. 

Our entire business structure is lined up behind account managers. In other words they have the authority where needed to mobilise all of the resources to meet your needs. 

Your account manager will continually work with you and your team to identify opportunities for improvement, share best practices and keep you abreast of what you need to know about our service.

FAQs

Every three years, and by no more than 6%.
Yes. Every user has a different usage behavior. It doesn’t make sense to apply a linear charge per user.
Unlimited access to the WMS for ‘WMS console’ and Barcode users. You can also deploy as many WMS on a single system as you need.
By Sandbox we mean an additional system(s) to your live system. These would be secure and backed up.
This statement is here to intercept users who are coming from another system where they have to pay for annual upgrades. We’ve never charged like this. And never will.
No. Maintenance of customization is factored into the System and Throughput fees. The costs of requirements capture, development, project management are not affected. These are charged as normal.

We always use the term estimate in our proposals. If we get it significantly wrong we absorb the additional expense.

If we find additional work which was not anticipated , and we judge this to be more or less than the original estimate, we always let you know.

Our master subscription agreement clearly states we cannot guarantee the software is bug free.

Throughput fees

Monthly or Quarterly. The fee is calculated from the value of revenue (turnover or recognized revenue) in the previous month or quarter.

For example Revenue = $20K, the fee would be 20 x $3 = $60. This fee is charged at the end of the quarter.

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